Working Student – Customer Experience & Digital Operations

Details about the job offer

Shape Customer Experience. Improve Digital Processes. Support Exhibitor Success.
We are looking for a Working Student – Customer Experience & Digital Operations (m/f/d) to support our team in assisting visitors and exhibitors while helping to develop our digital service processes.
You will respond to enquiries, improve our AI chatbot and knowledge base, and help make customer support more efficient and user-friendly – from the first ticket purchase to the event itself.

Your mission

• Customer Support & Visitor Services: Assist trade visitors and exhibitors via email and phone with enquiries about tickets, invoices, the event app and visas. Categorise incoming enquiries and forward Sales and Press requests to the relevant teams.
• Digital Services & AI: Create response templates and knowledge base articles, improve our AI chatbot and help reduce repetitive enquiries through automation and digital self-service solutions.
• Systems & Data Management: Support data maintenance in our exhibitor portal and CRM, helping to continuously improve data quality and digital processes.
• On-site Support: Support our team on-site during event setup and throughout IFA.

Your profile

You are currently enrolled as a student, enjoy communicating with people and have an interest in digital technologies. You work in a structured, service-oriented way and stay organised, even when handling multiple enquiries.

Ideally, you also bring:

• Studies in Business, Communications, Event or Tourism Management, or a related field

• Strong interpersonal skills and confidence in communicating with customers via email and phone

• Excellent German and English skills; additional languages are a plus

• Confidence in using digital tools and an interest in AI and automation

• A reliable, independent and solution-oriented approach

• Availability during event setup and throughout IFA, from late August to early September

Why us?

What Makes This Role Special

You won't just get a behind-the-scenes look at how an international tech show is organised – you'll actively help shape the experience of IFA's visitors and exhibitors.
Combining direct customer interaction with digital technologies and AI-powered solutions, you'll gain valuable hands-on experience, contribute your own ideas and see first-hand how your work contributes to the success of IFA.

We offer

• An exciting behind-the-scenes look at one of the world's leading tech shows
• The opportunity to actively shape IFA's customer experience and digital services
• Hands-on experience with CRM systems, AI chatbots and digital service platforms
• Collaboration with an international team, exhibitors and visitors from around the world
• Independent responsibilities and room to contribute your own ideas
• Flexible working hours of up to 20 hours per week during the semester, with the option to work more during semester breaks by agreement
• A modern office in the heart of Berlin
• Access to attractive corporate benefits