Workplace Team Leader

Key Responsibilities

• Lead and inspire a multi-disciplinary Workplace team
• Deliver exceptional service to clients, visitors and colleagues
• Manage contractors, suppliers and SLAs, driving performance and value
• Own OPEX and CAPEX budgets, including forecasting and financial control
• Lead projects, moves and workplace change from start to finish
• Oversee reception, post room, meeting spaces, catering, security and cleaning
• Take ownership of Health & Safety, compliance and business continuity
• Identify opportunities to improve processes, reduce risk and increase efficiency
• Partner with senior stakeholders to turn strategy into real operational results

Skills, Knowledge & Expertise

• 5+ years’ experience managing Workplace/Facilities operations in a similar environment — professional services is essential.
• Strong Workplace Management experience within a commercial building.
• Experience managing Front of House operations, ideally within professional services.
• Experience leading and managing teams, including a multi-disciplinary operation.
• Strong understanding of Health & Safety, statutory compliance and risk assessments.
• Experience managing budgets (OPEX/CAPEX) and financial control.
• Strong supplier and contractor management experience, including SLAs and performance.
• Experience delivering projects, change and continuous improvement.
• Excellent communication and stakeholder management skills.
• Highly organised, able to prioritise and manage multiple things at once.
• A hands-on, proactive “can-do” attitude — someone who will get involved operationally rather than just manage from a distance.
• Comfortable working in a fast-paced, high-pressure environment and dealing with issues quickly.
• Strong Microsoft Office 365 / Teams skills.

Benefits