Youth Services Clerk

Summary/Objective

Provides circulation and reference services to library patrons in the Youth Services Department and performs clerical and other routine tasks as assigned.

Position Type/Expected Hours of Work

This is a part-time position. Hours of work are Monday 5-8pm, Wednesday 5-8pm, Friday 4-6pm; every other weekend Saturday 8:00 a.m. - 5:00 p.m.; Sunday 12:00 p.m. - 5:00 p.m.

Essential Duties and Responsibilities

1. Provides circulation services by checking in and out materials and retrieving materials for patrons.
2. Assists with maintenance of the Youth Services Department, including straightening, shelving materials, and shelf reading in assigned areas.
3. Provides basic reference services by assisting patrons in locating items.
4. Answers library telephone and assists patrons by taking messages, renewing library materials, or transferring calls to appropriate departments or individuals.
5. Assists with opening and closing the library.
6. Attends and participates in department, committee, and library staff meetings and programs.
7. May work in other service desk areas.
8. Performs other duties as assigned.
   

Knowledge, Skills and Abilities

1. Utilize good organization, communication and customer service skills.
2. Communicate clearly and effectively.
3. Work cooperatively with public and library staff.
4. Adapt to changing and evolving Library procedures, priorities and information technologies.
5. Work independently and be self-directed.
6. Must have basic knowledge of operation of computers and be able to perform basic computer operations.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, phones, photocopiers, cash registers, credit card machines, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Frequent bending, lifting, reaching and stooping to select and shelve library materials.
• Standing, sitting, and walking.
• Lifting and carrying, 25 pounds or less.

Education/Experience

1. High school diploma or G.E.D. required.
2. Previous computer experience required.
3. Public service experience is helpful.

Additional Eligibility Qualifications

High degree of customer service skills to work with patrons of all ages, including special needs patrons and Library staff.

Other duties

Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change any time with or without notice.