Academic Planning & Faculty Experience Support Officer

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Asset Management and Planning is looking for an Assistant, Academic Planning & Faculty Experience Support to join its team!

Provide operational and administrative support to the Academic Planning & Faculty Experience function, supporting the Associate Directors in the delivery of academic planning processes, faculty coordination and academic administration. The role contributes to the efficient execution of academic operations through accurate administration, timely coordination and high-quality service.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

Cultivate the humanistic approach.

Empower your entrepreneurial spirit

Cherish the diversity of people, mind, and experience

Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

Your role as a Associate Director will involve:

1. Operational Support

• Provide day-to-day administrative and operational support to the Associate Directors.
• Assist in coordinating academic planning activities and monitoring operational tasks.
• Prepare and maintain documentation required to support academic operations.

2. Faculty Requests and Communications

• Manage the faculty mailbox, ensuring requests are accurately categorised, assigned and followed through to completion.
• Coordinate responses with the relevant teams and monitor resolution times.
• Support faculty with routine operational enquiries.

3. Academic Documentation

• Coordinate the collection, review and tracking of syllabi and other academic documentation.
• Monitor submission deadlines and follow up on outstanding items.
• Ensure documentation is complete and correctly recorded in institutional systems.

4. Administrative Process Management

• Process faculty requests and operational incidents in accordance with established procedures.
• Maintain accurate records and monitor ongoing cases.
• Escalate issues where appropriate to ensure timely resolution.

5. Academic Data Maintenance

• Update academic structures and planning information in institutional systems.
• Verify the accuracy and consistency of operational data.
• Support the preparation of reports and planning information.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor's degree desirable.
• Fluent in English and Spanish.
• Experience in administrative or operational support roles.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and institutional information systems.

Unleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University. At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.