Account Manager

This position is responsible for the growth and relationships of current customer accounts. This is done by personalized, proactive customer service to the customer, as well as identifying opportunities for account growth.

Communicating professionally in person, over the phone, and via email to accounts and team members

Track growth/decline of managed customer accounts and identify new opportunities

Utilize TMS to enter bids and keeping notate communication with customers

Provide customers with a quick, effective solution if problems arise

Continuously build and increase your industry knowledge

Ability to be the main point of contact for customers

Assist with accounting department with any invoicing problems that may arise

Ability to generate sales among existing customer accounts, including upselling and cross-selling

Service multiple customers accounts concurrently, often meeting deadlines

High school Diploma Required

Bachelor’s degree in related field preferred

Minimum of two-years’ experience in logistics preferred

Minimum of three-years’ experience in customer service preferred

Exceptional communication skills, written and verbal

Passion for sales and the art of negotiation

Self-starter mentality

Ability to maintain composure in a fast-paced environment

Strategically focused and persistent

Ability to multitask while simultaneously building relationships

Paid Industry Training

Comprehensive Benefits Packet (Medical, Vision, Dental)

Company Provided Life Insurance + Optional Additional Policy

401(k) with Company Match or Gradifi Student Loan Repayment Assistance

Employee Assistance Program (EAP)

Health and Wellness Program

Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary

Free Onsite Parking

Casual Dress Code