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FitzMark

Posted 12 days ago

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Account Manager

AtlantaOn-siteFull-time

AI Summary

Account manager handles growth and relationships for current customer accounts, providing proactive service, identifying opportunities for upsell, and acting as the main point of contact.

About this role

Who We Are:

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market.

At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

This position is responsible for the growth and relationships of current customer accounts. This is done by personalized, proactive customer service to the customer, as well as identifying opportunities for account growth.

Duties and Responsibilities

  • Communicating professionally in person, over the phone, and via email to accounts and team members
  • Track growth/decline of managed customer accounts and identify new opportunities
  • Utilize TMS to enter bids and keeping notate communication with customers
  • Provide customers with a quick, effective solution if problems arise
  • Continuously build and increase your industry knowledge
  • Ability to be the main point of contact for customers
  • Assist with accounting department with any invoicing problems that may arise
  • Ability to generate sales among existing customer accounts, including upselling and cross-selling
  • Service multiple customers accounts concurrently, often meeting deadlines

    • Experience and Qualifications

  • High school Diploma Required
  • Bachelor’s degree in related field preferred
  • Minimum of two-years’ experience in logistics preferred
  • Minimum of three-years’ experience in customer service preferred

    • Knowledge and Skills

  • Exceptional communication skills, written and verbal
  • Passion for sales and the art of negotiation
  • Self-starter mentality
  • Ability to maintain composure in a fast-paced environment
  • Strategically focused and persistent
  • Ability to multitask while simultaneously building relationships

    • Benefits

  • Paid Industry Training
  • Comprehensive Benefits Packet (Medical, Vision, Dental)
  • Company Provided Life Insurance + Optional Additional Policy
  • 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
  • Employee Assistance Program (EAP)
  • Health and Wellness Program
  • Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
  • Free Onsite Parking
  • Casual Dress Code

    • Skills

    Account ManagementBid EntryCommunication (verbal)Communication (written)Cross-sellingCustomer Relationship ManagementIndustry KnowledgeInvoicing Problems ResolutionMultitaskingTime ManagementTMS UsageUpselling

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