About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About the Role:

We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across Australia. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market, Enterprise, and Channel Partner segments.

You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a US-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.

Responsibilities:

Build and nurture client relationships, ensuring customer satisfaction and long-term retention

Act as a trusted advisor, understanding client needs and aligning them with our solutions

Identify upsell and cross-sell opportunities to drive revenue growth and increase account value

Manage renewals and contract negotiations, ensuring a seamless client experience

Address client inquiries, resolve issues, and proactively offer solutions to improve engagement

Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients

Ability to prioritize tasks and manage multiple accounts effectively

Required Skills:

5+ years of experience in customer-facing software sales, B2B sales ideally spanning multiple segments (SMB through Enterprise and Channel)

Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results

Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets

Excellent communication, negotiation, and stakeholder management skills

A growth mindset; open to feedback, quick to adapt, and always looking to improve

Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Nice-to-Haves:

Experience in Software sales environment

Background in business development or consultative selling

Compensation:

Competitive Base Salary: AUD 105,000 – AUD 120,000 based on experience and location.

Benefits:

Retirement Savings Account SG of 12%

20 paid time off days

Three days of volunteer leave

Tuition reimbursement up to $5,250 a year

Sick leave

Gym membership or equipment reimbursement up to $900 annually

Learn more about our benefits here: https://patchmypc.com/careers#we-care.

Account Manager

About this role

Responsibilities:

Required Skills:

Nice-to-Haves:

Compensation:

Benefits:

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