Posted 29 days ago

Account Manager (Chinese-speaking)

VilniusHybridFull-time

AI Summary

Serves as the primary Account Manager for B2B customers in the China market, owning client relationships, driving upsell opportunities, and acting as the product advocate while ensuring customer satisfaction and CRM data accuracy.

About this role

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.

Your day-to-day:

Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention

Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure

Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases)

Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders

Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up

Your skills & experience:

At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients

Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English

Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture

Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams

Strategic mindset to identify and drive account expansion opportunities

Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions

Comfortable handling technical topics and coordinating across teams to resolve issues

Nice to have:

Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises

Hands-on sales or account management experience utilizing WeChat

Negotiation skills and experience managing contract discussions

Familiarity with data concepts

Salary & Benefits:

Gross salary: 2000-3000 EUR/month + bonus. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.

Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.

Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.

Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.