Account Manager - Experiential

Key Responsibilities

• Responsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges
• Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives
• Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives
• Manage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded
• Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients
• Independently creates, tracks, monitors and enforced detailed scopes of work for projects.

• Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for
• Identify new business opportunities, develop and present proposals to clients, and negotiate contracts
• Project manage workback, workstreams, internal stakeholders, and creative/production problem solving
• Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget
• Streamline internal processes and identify areas to improve efficiency and effectiveness.

• Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided
• Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary
• A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives

• Excellent presentation, communication and client liaison skills
• Excellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders.

• The ability to work on and manage multiple projects concurrently
• Team player, must be flexible, inclusive, positive and helpful
• Excellent attention to detail
• Strong organizational skills, able to manage project timelines, budgets, and resources effectively.

Skills, Knowledge & Expertise

• Leads by behavior and attitude, not through position or tenure
• Thinks strategically – knowledge of Imagination and Client practices
• Inspires creativity and innovation – imagines creative solutions
• Drives results – achieves high levels of customer satisfaction
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
• Flexibility and adaptability, able to adjust to changing client needs and market conditions
• Ability to work weekends and holidays on occasion as required by client workload
• Must be able to travel internationally for up to two weeks at a time

• Proven experience leading multi-workstream programs with significant digital components
• Strong understanding of experiential delivery models, timelines, and constraints
• Experience owning budgets, schedules, and risk management at a program level
• Excellent communication management skillsA calm, structured, and solutions-oriented approach under pressure
• Strong organizational skills and attention to detail
• Bachelor’s Degree or equivalent experience

• Enjoy orchestrating complexity and bringing order to creative ambition
• Thrive in fast-paced, collaborative, and high-visibility environments
• Are confident leading conversations, making decisions, and managing tradeoffs
• Appreciate the intersection of physical environments and digital experiences
• Take pride in delivering well-crafted, reliable, and impactful work

Applicants must be authorized to work in the United States. Unfortunately, we are unable to sponsor visas for this role at this time.

Benefits

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence.
• Opportunity to contribute to large-scale, high-impact projects from day one.
• Dedicated personal growth & development through our GrowForward programme.

• Comprehensive paid time off benefits
• Hybrid work model, where our team comes into the office a minimum of 3 days per week
• Generous parental leave
• Up to 4% safe harbor company 401k match
• Comprehensive, low-cost health benefits