Account Manager - US
AI Summary
Manages post-sale client relationships for a cloud infrastructure company, driving customer satisfaction, revenue growth through upselling, and product adoption among enterprise accounts.
About this role
ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.
As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.
Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.
What You'll Be Doing
We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.
- Client Relationship Management: Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers.
- Act as the primary point of contact for existing customers, addressing their needs and concerns.
- Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
- Monitor and report on account performance (business and technical) and relay customer feedback.
- Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
- Perform engaging product demos for additional stakeholders while collaborating with the sales team.
- Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
- Problem Resolution: Identify and resolve issues and challenges proactively.
- Escalate complex problems to appropriate internal teams and ensure timely resolution.
- Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
- Document client requirements, feedback, and any changes in scope.
What You'll Bring
- Proven experience as an Account Manager or Customer Success Manager in a similar tech-oriented, B2B company - minimum 3 years.
- Strong interpersonal and communication skills.
- Organizational and multitasking abilities.
- Ability to work independently, proactively, and as part of a team.
- Proficiency in CRM platforms.
- Strong problem-solving skills and a proactive approach.
- Experience in cloud technologies.
- Familiarity with Kubernetes, containers, and AWS/GCP/Azure.
Skills
Explore related jobs
More jobs at Scaleops
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.