Administration & Enquiry Officer

Administration & Enquiry Officer

• 2 x Full time, fixed term (24 months) positions at HEW Level 4.
• Hawkesbury Campus Richmond with flexible working arrangements.
• Salary: $80,736 – $85,954 per annum, plus 17% Super and Leave Loading.

Provide accurate administration and responsive enquiries that support the Pay Confidence Program and its stakeholders.

The Opportunity
You will provide efficient and professional administrative support to the Pay Confidence Program, helping the team maintain smooth day-to-day operations and deliver responsive services to stakeholders.

Manage correspondence, schedule meetings, maintain accurate records and prepare documentation in line with university procedures. Using Microsoft Office and other administrative systems, you will produce reports, update databases and manage information accurately.

Communicate with current and former staff, internal teams and service providers by email, phone and in person. You will organise competing priorities, respond to enquiries and adapt to changing processes while maintaining accuracy and professionalism.

What Success Looks Like:

• Deliver accurate and timely administrative support across the program.
• Maintain complete records, databases and documentation in line with procedures.
• Coordinate correspondence, meetings and enquiries within required timeframes.
• Communicate professionally with internal and external stakeholders.
• Prioritise competing tasks while maintaining accuracy under time constraints.

Please refer to the Position Description for full details.

About You

• A relevant certificate or equivalent administrative experience.
• Demonstrated experience providing accurate and timely administrative support.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office and administrative systems.
• Effective written and verbal communication skills.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Kim Chow, Senior Project Manager, Remediation via K.Chow2@westernsydney.edu.au. Please include the job reference code REF1858K.
• Closing Date: 11:59pm, Sunday 27 September 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.