Agent, Guest Services - Local Candidates Preferred

Key Responsibilities

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
• Design and conduct presentations for guests.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist customers, employees, and management and responds to queries.

Skills, Knowledge & Expertise

• One year of experience in positions involving customer service.
• Proficiency in the use of computer business applications, with working knowledge of computerized reservation systems.
• Must pass a pre-employment background check.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program.
• Experience – Of a lifetime!
• Rewards & Incentives.
• Community Service.
• Employee Activities.
• Professional Growth.