Property Claims Specialist

Key Responsibilities

• Responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK.
• Provide customer service to follow up on all claims filed and search for lost claims.
• Present claim procedures to guests as needed.
• Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
• Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
• Prepares luggage for shipment.
• Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
• Assist in general luggage operations at various locations within Fairbanks.
• Assist guests and employees with general questions and inquiries.

Skills, Knowledge & Expertise

• Proficiency in the use of computer business applications and internet.
• Two years of experience in property claims or customer service positions is preferred.
• Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Company's clean driver eligibility requirements.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth