Application Support Technician

Application Support Technician

Retail Information Systems (RIS) provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions. RIS Systems has been providing solutions for retailers for 22 years and currently supports over 800 customers comprising over 3,000 stores. RIS’ flagship product, Retail Pro, is one of the leading point of sale and inventory control systems on the market today for small to mid-sized retailers, scaling up to large chain stores. RIS provides a complete end-to-end solution for retail businesses, with product offerings including mobile POS, integrated e-commerce, multi-channel marketing solutions, in-store analytics for traffic counting and conversions, loss prevention, web based reporting and tools for vendor catalog and purchase order integration. In addition, RIS provides experienced in-house customization services.

Retail Information Systems is actively seeking to fill a Application Support Technician position that will play a key role in diagnosing and resolving a wide array of complex IT challenges. This position will primarily be responsible for providing solutions to our clients on a number of technical issues across a wide range of technical platforms. At RIS, our employees are continually tasked to solve complex problems and empowered with the resources needed to do so. This position will operate primarily in a Windows/Oracle environment.

Qualifications

The qualified candidate must posses:

• Outstanding communication skills
• Advanced knowledge of MS Windows
• Advanced knowledge of system hardware and installation
• Intermediate knowledge and understanding of database concepts and functionality (e.g. Oracle, MySQL, etc...).
• Basic SQL knowledge

All other software and technical related knowledge and experience will be provided by RIS. While all training is provided, preferential consideration will be provided to those unique candidates possessing experience with advanced SQL functions, or retail systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please submit a cover letter and compensation requirements.

This position is onsite only, non-telecommute. We do offer medical benefits and time off.