Posted 6 months ago
Assistant Manager - Charge Posting
AI Summary
Assistant Manager overseeing charge posting operations, leading a team to ensure accurate charge entry, QA, productivity, and adherence to payer and coding guidelines within a healthcare RCM setting.
About this role
Position Summary:
As an Assistant Manager – Charge Posting you are responsible for supervising charge entry operations, ensuring accurate capture of clinical services into the billing system, and maintaining compliance with payer and coding guidelines. The role involves team leadership, quality monitoring, productivity management, and coordination with coding, billing, and denial management teams to optimize revenue cycle performance.
- Responsible for managing day-to-day charge posting/charge entry operations for physician and facility services.
- Ensure charges are entered accurately and within defined turnaround time (TAT).
- Monitor daily productivity and quality metrics for the team.
- Manage a team of charge entry specialists / associates.
- Conduct daily huddles and weekly performance reviews.
- Support employee development and performance improvement.
- Perform periodic quality audits of charge posting.
- Ensure compliance with:
- Coding guidelines
- Payer policies
- Client-specific billing rules
- Identify workflow inefficiencies and process gaps.
- Implement automation or workflow improvements to improve productivity.
- Work closely with coding and AR teams to reduce revenue leakage.
- Address charge-related issues impacting claim submission.
- Prepare operational reports such as:
- Charge lag report
- Productivity report
- Quality scorecards
- Volume reports
- Monitor KPIs and present performance insights to leadership.
Key Performance Indicators (KPIs)
- Charge Entry TAT
- Productivity per FTE
- Quality accuracy rate
- Charge lag
- Claim submission rate
- Revenue leakage prevention
Qualifications:
Education: Bachelor’s degree
Experience
- 7–10 years in Healthcare RCM
- Minimum 3+ years in team lead / supervisory role
- Strong experience in charge posting / charge entry
Required Skills
- Team management and leadership abilities
- Knowledge of payer rules (Medicare, Medicaid, Commercial)
- Experience with practice management library maintenance
- Knowledge of CPT, HCPCS, and ICD-10 coding basics
- Understanding of physician and hospital billing workflows
- Strong analytical and reporting skills
Tools & Systems Experience - Experience with NextGen Healthcare is preferable
Preferred Competencies
- Process improvement mindset
- Client communication skills
- Revenue cycle performance management
- Data-driven decision making
