Assistant Manager Food Court - MGM National Harbor

As the Assistant Manager for the Food Court, you will lead the daily operations of the restaurants, ensuring seamless service and exceptional guest experiences. Your role goes beyond managing logistics—you’ll create memorable moments by understanding guests’ unique needs and delivering personalized service that leaves a lasting impression. From supervising the dining room area operations to coordinating with culinary teams, you’ll be a driving force behind quality, efficiency, and hospitality.

THE DAY-TO-DAY:

• Make daily floor plans per shift to ensure proper rotation and coverage of stations.

• Supervise floor service in dining rooms during hours of operation.

• Perform employee evaluations and manage issues related to attendance records.

• Maintain communication with the Chef on all food service and menu issues.

• Communicate with front-of-house management, chefs and culinary staff in order to fulfill and address issues or needs requested by guests and employees.

• Order supplies through the IP System and Purchasing; prepare purchase requisitions for any outlets from the warehouse or support departments.

• Keep inventory form and stocking area updated.

• Inspect food coming from support departments to assure freshness and quality.

• Maintain direct communication with guests for special requests and large party reservations.

THE IDEAL CANDIDATE:

• Must be at least 21 years of age.

• High School Diploma, GED or equivalent.

• At least 2 years of prior relevant experience.

• Prior supervisory/managerial Food & Beverage (F&B) experience preferred.

• Prior F&B high-volume Quick-Service Restaurant (QSR) or concession-type experience preferred.

• Prior experience leading teams within an unionized environment preferred.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs, networking opportunities, and community involvement.