Assistant Service Manager

Assist in managing the service department team by providing guidance, support, and coaching as needed.

Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.

Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.

Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly.

Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets.

Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues.

Coordinate with other departments to optimize resource allocation and effectively meet service demand.

Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.

Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.

Perform any other ad hoc tasks as assigned by the Manager or Management.