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Emma – The Sleep Company logo
Emma – The Sleep Company

Posted 23 days ago

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Assistant Store Manager - Manchester

ManchesterOn-site

AI Summary

Supports the Store Manager at Emma's Manchester Arndale location, driving sales, motivating Sleep Experts, and ensuring exceptional customer experience and operational standards.

About this role

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us?


We are looking for an Assistant Store Manager to support our store at Manchester Arndale, working closely with the Store Manager to be the main driver of sales, motivate our Sleep Experts, deliver an exceptional customer experience, maintain strong operational and visual merchandising standards, and confidently take ownership of the store when required.

What you will do:

  • Motivate and manage the sales team to meet and exceed sales targets.
  • Understand customer preferences and make product recommendations, ensuring a high-quality experience.
  • Oversee administrative tasks, stock management, and shift coordination.
  • Execute visual merchandising guidelines to the highest standards.
  • Take responsibility for the store in the absence of the Store Manager.

    • What are we looking for:

  • Experience as an Assistant Manager or Supervisor in a retail environment.
  • Strong sales skills, with a proactive, customer-oriented approach.
  • Ability to interpret commercial KPIs and translate them into concrete actions that drive results.
  • Constant pursuit of improvements in sales processes or visual merchandising.
  • Fluency in English

    • What we offer:

  • 25 days of annual leave, increasing to a maximum of 30 days with each additional year of service.
  • Variable compensation paid in addition to your salary, based on your business performance.
  • Access to a mental health platform with paid sessions with a psychologist or coach.
  • Invite to 2 annual company parties in Lisbon or Frankfurt.
  • An employee discount on selected Emma products.
  • In-store onboarding by the Store Manager, and regular trainings and documentation to learn our products.

    • Skills

    KPIsRetail POSSales ProcessesShift CoordinationStock ManagementVisual Merchandising

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