Assistant Supervisor

Job Description

• Maintain the store according to standards, including stocking and cleaning.

• Ensure a consistent standard of customer service.

• Process refunds and exchanges, and resolve customer complaints.

• Complete assigned tasks accurately and efficiently.

• Manage staff, and provide counselling, training, and discipline when necessary with guidance from Human Resource personnel.

• Maintain high standards of stock presentation and correct bundle displays on the selling floor.

• Arrange promotional materials and in-store displays.

• Ensure store compliance with health and safety regulations.

• Update sales records and manage bank deposits.

• Verify received invoices and process “Transit Accept.”

• Record and study “Daily Sales vs Receiving” data.

• Maintain and ensure minimum shrinkage levels.

• Be responsible for achieving sales targets for the store.

• Manage returns of goods to the warehouse or direct suppliers (e.g., damaged goods, expired goods, stock recalls, transfer of goods).

• Assist in conducting and coordinating stock check activities.

• Monitor and ensure signage and pricing are up to date.

• Ensure continual replenishment and check expiration dates for all products on the sales floor, assigning staff to refill shelves.

• Ensure equipment is in good working condition, producing hygienic, safe, and high-quality products.

• Support team members to ensure smooth store operations.

• Complete tasks assigned by a superior and follow established workplace guidelines and standard operating procedures (SOPs).

Job Requirements

• SPM, Diploma, or Degree holder in any field.

• Good communication skills.

• Good leadership skills.

• Experience in store operations will be an advantage.

• Possess own transport.

• Good time management skills.

• Willing to learn new skills.

• Willing to work shifts, weekends, and public holidays.

Notes

• Please state your preferred store location in the website application form.