Associate Analyst, IT Support

Global Technology Solutions (GTS) at Resmed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Resmed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

The primary role oftheIT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies.Key deliverables include utilizingJiraService Managementsoftwarefor logging caller requests and assigning / escalating issues where needed.

Let'stalk about the team

As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead–Americas,IT Support.You’llplay a key role in delivering a high-quality support experience to Resmed employees worldwide,helping them stay productive by resolving issues quickly and effectively.

We’rea small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.

Let'stalk about the role

• Manage user access and identity systems (Active Directory, Entra ID, Okta)

• Delivertimely, customer-focused support through effective triage and prioritization

• Provide on-site support at the San Diego office

• Support employees globally via phone, ticketing, messaging, and remote supportsystems

• Deploying and supporting IT hardware

• Participate in an on-call rotation

• Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software

• Collaborateon projects and operationswithin a globalteam.

• Take onadditionalresponsibilities as needed.

Let'stalk about you

• You love helping people and love solvingproblems.

• You are inquisitive and lovetechnology.

• You have a minimum oftwo(2) yearsof experience in the support of operating systems and application suites in a Windows andmacOSenvironment.

• You’rea strong problem solver with critical thinking skills.

• You are an experienced IT Help Desk Technician that can solve advanced technicalproblems.

• You are patient and friendly even in challengingsituations.

• You can share your knowledge in an easy-to-understandway.

Apply now! The Teamcan’twait to meet you.