Posted 22 days ago

Attendee Product Support Coordinator (6M FT)

LisbonHybrid

AI Summary

Coordinates attendee product support for Web Summit events, handling customer inquiries via email, chat, and social media while collaborating with marketing and product teams.

About this role

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started.

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

About the team:

Attendee product support is at the forefront of the company, delivering an excellent customer experience to our attendees. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience.

What you’ll achieve at Web Summit:

You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
You’ll find solutions for attendees while adhering to company policies and guidelines.
You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.
You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.

Who you are:

You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.
You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.
You are a problem solver. No problem is too big or too small.
You build rapport easily and enjoy working with people.
You are graceful under pressure and comfortable in a high-output environment.

Skills and abilities we’re looking for:

Previous experience in customer service or a support role.
Passionate about providing incredible customer support and about solving problems.
An excellent communicator with an eye for detail.
Ability to multitask and to think on your feet.
Comfortable with working across multiple teams.