Audio Visual IT Support Engineer
AI Summary
Provides Level 2 onsite audio-visual and IT support across multiple buildings, troubleshooting AV systems for meetings and events while delivering end-user IT support.
About this role
We are seeking a Level 2 AV / IT Support Engineer to provide onsite support across three buildings in New York. This role has a strong AV and events-driven component, supporting conference rooms, collaboration spaces, and live meeting environments, while also providing end-user IT support.
This position is well-suited for someone comfortable in fast-paced, high-visibility environments where meetings and events are a key part of daily operations.
Key Responsibilities
· Provide Level 2 onsite support for AV and IT systems
· Support and troubleshoot conference rooms and event spaces (video, audio, displays, cameras)
· Provide real-time support for meetings, executive sessions, and events
· Perform proactive room checks and readiness support ahead of scheduled meetings
· Deliver hands-on end-user IT support (laptops, desktops, peripherals, connectivity)
· Float between three local buildings based on business needs
· Escalate complex issues and document resolutions
Experience Required
Required Experience
· 3+ years of experience in AV, IT, or a hybrid AV/IT support role
· Experience supporting conferencing and collaboration technologies
· Comfortable supporting live meetings and event-driven environments
· Solid understanding of end-user computing environments
· Strong customer service and communication skills
Nice to Have
· Mobile phone and device support experience
· Familiarity with platforms such as Teams, Zoom, or similar
Skills
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