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Posted 4 months ago

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Authorization Specialist

PhoenixHybridFull-time

AI Summary

Handles warranty and service authorization for home services; reviews claims, determines coverage and reserves, processes settlements, and communicates with customers and providers.

About this role

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.

Essential Functions and Responsibilities:

  • Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products.
  • Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.
  • Respond in a timely manner to customer inquiries electronically or by phone
  • Proactively reach out to customers to bolster high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Interact directly with customers and service providers with respect to ongoing warranty claims and service.
  • Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
  • Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.
  • Handle assigned claims accurately while meeting our service level agreements.
  • Handle and perform multiple tasks throughout the workday

    • Qualifications and Requirements

  • High School Diploma
  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • Excellent time-management skills and ability to prioritize workload
  • Strong critical thinking skills and attention to detail
  • Exceptional Customer Service, Communication, and Organizational skills
  • Excellent listening, verbal, and written communication skills are essential
  • Plumbing, HVAC, and Appliance knowledge are preferred
  • At least 2 - 4 years in customer service
  • Autonomous problem-solving skills
  • Knowledge of insurance policies and experience determining coverage preferred
  • At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.

    • What we offer:

  • We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives
  • Opportunities for growth within the company
  • The opportunity to join a fast-growing Silicon Valley technology company
  • Mentorship from proven executives
  • A unique professional opportunity different than any other in the home service industry.

    • Skills

    Appliance KnowledgeCRMCustomer Service PlatformsHVACInsurance Policy ReviewPlumbing

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