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Posted 4 months ago

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Service Delivery Specialist

PhoenixHybridFull-time

AI Summary

A Service Delivery Specialist handles customer inquiries and claims via phone, email, and online platforms, coordinates dispatches with the service network, and acts as the point person for customers and providers to ensure high satisfaction.

About this role

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.

Essential Functions & Responsibilities:

  • Interpret, understand, and communicate coverage based on customers’ warranty contracts.
  • Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
  • Communicate and coordinate dispatches between the customer and our service network
  • Respond in a timely manner to customer and service provider inquiries electronically or by phone
  • Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Provide excellent and timely service as a member of the front-facing Operations Team

    • Qualifications and Requirements:

  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • High School Diploma or equivalent
  • One or more years of experience working in a call center environment is preferred
  • Possess exceptional critical thinking skills, attention to detail and driven to help customers
  • Help identify opportunities for improvement within team processes and system capabilities.
  • Excellent time-management skills and ability to prioritize workday tasks
  • Exceptional written and verbal communication skills, including an engaging phone presence
  • Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
  • At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.

    • What We Offer:

  • We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.
  • Opportunities for growth within the company.
  • The opportunity to join a fast-growing Silicon Valley technology company
  • Mentorship from proven executives
  • A unique professional opportunity different than any other in the home service industry.

    • Skills

    Call CenterCritical ThinkingCRMCustomer ServiceMS OfficeTime ManagementVerbal CommunicationWritten Communication

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