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Super

Posted 41 months ago

Open

Service Delivery Specialist

PhoenixRemoteFull-time

AI Summary

Customer experience role coordinating with customers and service network; handles warranty coverage inquiries, claims eligibility, and dispatch coordination to ensure satisfaction.

About this role

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.

Essential Functions & Responsibilities:

  • Interpret, understand, and communicate coverage based on customers’ warranty contracts.
  • Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
  • Communicate and coordinate dispatches between the customer and our service network
  • Respond in a timely manner to customer and service provider inquiries electronically or by phone
  • Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Provide excellent and timely service as a member of the front-facing Operations Team

    • Qualifications and Requirements:

  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • High School Diploma or equivalent
  • One or more years of experience working in a call center environment is preferred
  • Possess exceptional critical thinking skills, attention to detail and driven to help customers
  • Help identify opportunities for improvement within team processes and system capabilities.
  • Excellent time-management skills and ability to prioritize workday tasks
  • Exceptional written and verbal communication skills, including an engaging phone presence
  • Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
  • At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.

    • What We Offer:

  • We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.
  • Opportunities for growth within the company.
  • The opportunity to join a fast-growing Silicon Valley technology company
  • Mentorship from proven executives
  • A unique professional opportunity different than any other in the home service industry.

    • Skills

    Attention To DetailCall CenterClaims ReviewCRM Or Ticketing SystemsCustomer ServiceDispatch CoordinationDocumentation And Data EntryEmail SupportEngaging Phone PresenceInternal Cross-functional CollaborationMulti-channel CommunicationOrganizational SkillsPhone SupportPrioritizationProblem SolvingProcess ImprovementRemote Work AdaptabilityTime ManagementTraining CoordinationWarranty ProcessingWritten And Verbal Communication

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