Auto Parts Advisor/Customer Service

Key Responsibilities

• Respond promptly to customer inquiries via Facebook chat, website chat, and phone calls.
• Process online orders accurately and efficiently, with a specific focus on auto parts.
• Manage and respond to leads generated from Facebook and other online platforms.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Follow communication procedures, guidelines, and policies.

Skills, Knowledge & Expertise

• Proven experience as a virtual assistant or customer support agent, particularly in the auto parts industry.
• Strong command of English, both verbal and written.
• Deep knowledge of auto parts and their applications.
• Experience with online marketplaces and social media platforms, particularly Facebook.
• Excellent phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma; further education in sales, marketing, or automotive technology is a plus.

Benefits

• Competitive salary and performance incentives.
• Opportunities for training and development.
• Being part of a vibrant and supportive international team.