AV Scheduling Coordinator

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

• 2327 Beatrice Street, Dallas TX 75208

• Full Time (40hrs/Wk)
• Mon-Fri 7:30am to 4:30pm

• Jonathan, Ops Mgr

• Precision is the Standard
• Protect The Experience
• Own Everything
• Build with Intention
• Raise The Standard

Key Responsibilities

• Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
• Primary Point of Contact: Phone, Email, Text, Ticketing System
• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
• Satisfaction: Deliver a "WOW" experience, each and every time
• SLA: Meet or exceed our response times and obligations

• Interface With: Service Technicians, Project Managers, Accounting, Partners
• Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
• Documentation: Update and Maintain accurate client records
• Expedite: Efficiently move the issue through various departments

Skills, Knowledge & Expertise

• Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
• Familiarity with project management, scheduling, or CRM software platforms
• Experience working with high end clientele

Benefits

• $50k to $60k/yr
• Medical Insurance - 50% covered
• Dental/Vision - 100% covered
• 15 days PTO
• 6 Paid Holidays
• Short Term Disability/Group Term Life
• Company Outings + Events
• Employee Discounts