Back Office Agent

Overview

Back Office Agent

Location: on-site only in Measham

Hours: 37.5 hours, Monday – Friday, 8am - 4.30pm

Contract: Permanent

Salary: £24,784.50

Great Benefits

The Role

We are currently seeking a Back-Office Processing Agent to work within our specialist fulfilment center located in Measham.

You will be responsible for providing the best customer service by dealing with customers inbound & outbound whitemail and fulfilment activities across multiple lines of business. This work will involve handling customer paperwork and the use of office-based machinery to fulfil client requirements.

Experience

• Proven experience in a Customer Service focused environment.

• Proven experience of working within a fulfilment environment or similar back-office roles.

• Proven experience of handling customer requests.

• Proven ability to pay close attention to detail.

• Proven ability to use initiative.

• Proven ability to be able to adhere to strict timeframes

Skills/Personal attributes

• Excellent organisational, communication and writing skills.

• Computer literacy is essential including MS Word, Excel and E-mail.

• Must be confident to make difficult decisions based on a number of criteria’s.

• Organised and methodical, with an eye for detail.

• Be flexible and have an adaptive approach to your work.

• Can demonstrate a consistent and friendly approach, positive attitude and positive language.

• Empathetic

Competencies and Specific Skills

• Takes ownership and accountability

• People focused

• Achievement driven

• Superior communication skills

• Flexibility

• Lives and breathes the company values

• Self-motivated and can motivate others

• Advanced levels of resilience and focus

• Continuous improvement mindset

What you get from us

Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best of the best

Refer-A-Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress – Here to support TP journey