Bilingual (Spanish/English) Care Coordinator

About Us

Neuron Health Systems is a community-based provider of acute outpatient rehabilitation and medical and non-medical direct care. We deliver individualized, family-centered support - partnering with families and caregivers and applying an in<!---->terdisciplinary approach so every patient can reach their fullest potential.

The Role

We're looking for<!----> a Bilingual (Spanish/English) Care Coordinator to be the connective thread between patients, families, clinicians, and physicians. In this role, you will play a crucial part in supporting our Spanish-speaking patients and families to ensure seamless communication and culturally competent care. In addition to remote case management, you will travel on-site to work directly with clients and team members for in-person evaluations, assessments, and ongoing training.

What You'll Do

• Travel on-site to clients and employees to complete various in-person assessments, evaluations, and trainings.
• <!----><!----><!----><!----><!----><!---->Serve as the primar<!---->y, bilingual point of contact for Spanish- and English-speaking patients and families regarding services.<!---->
• <!----><!----><!----><!----><!----><!---->Translate key care updates, service plans, and communications for Spanish-speaking families as needed.<!----> <!----> <!----> <!----><!----> <!---->
• Track authorizations, re-certifications, and service frequency requirements.<!----><!----><!----><!----> <!----><!----><!----><!----><!----><!---->
• Communicate with physicians and clinicians regarding changes to the plan of care.<!----><!----><!----><!---->
• Monitor case status and flag gaps in service or documentation.<!----><!----><!----><!----> <!----><!----><!----><!----><!----><!---->
• Maintain accurate re<!---->cords in company systems, including HHAeXchange and Salesforce.<!----><!----><!---->
• <!----><!----><!----><!----><!----><!---->Support case conferences and interdisciplinary team communicatio<!---->n.<!----><!----> <!----><!----><!----><!----><!----><!---->
• Participate in firm accreditation activities and surveys.<!---->
  <!----> <!----> <!----> <!----> <!----><!----> <!----><!----> <!----> <!----> <!----> <!----><!----> <!----><!----> <!----> <!----> <!----><!----> <!----><!----> <!----> <!----> <!----> <!----><!----> <!----><!----> <!----> <!----> <!----> <!----><!----> <!----><!----> <!----> <!----><!----> <!---->

What You Bring

• Fluency in Spanish and English (spoken and written) is required.
  
• Experience in home care, healthcare coordination, or case management preferred.
• Strong organizational skills and comfort managing multiple cases at once.
• Clear, professional communication with patients, families, and clinicians.
• Proficiency with Google Workspace and care management systems.
• Ability to work independently in a hybrid, remote-first environment.