Posted 6 months ago
Branch Support Technician
AI Summary
A second-line support specialist who troubleshoots and resolves technical issues for customers using ARCH Products, providing first-contact problem solving and maintaining their networks and computer equipment.
About this role
Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!
Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.
You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends and standby from time to time.
We would like you to have at least 3 years of experience in a similar role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.
*Please note that a criminal check is applicable in the last stage of our recruitment process.
Good luck with your application.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.