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Arrive Logistics

Posted 9 days ago

Open

Business Analyst

ChicagoHybridFull-time

AI Summary

A Business Analyst who partners with product, design, and engineering to translate business requirements into clear technical specs, manage day-to-day execution, and support the full product lifecycle in a fast-paced, collaborative environment.

About this role

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team we are building together. We are committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

Arrive Logistics’ Product team is seeking a detail-oriented and organized Business Analyst who thrives in a fast-paced, collaborative environment. As a core member of the Product team supporting one of our product domains, you will partner closely with a Sr. Product Manager to manage day-to-day team execution, translate business requirements into clear technical specifications, and ensure smooth delivery of capabilities that enhance user experience. You will serve as a bridge between product, design, and engineering, bringing both analytical rigor and excellent communication skills to drive product success through the full product lifecycle.

What You'll Do

  • Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.

  • Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.

  • Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.

  • Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.

  • Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.

  • Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.

  • Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.

  • Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.

    • Qualifications

  • Bachelor's degree in a related field or equivalent experience

  • 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role

  • Experience writing user stories, acceptance criteria, and technical specifications preferred.

  • Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product.

  • Experience working on B2B products is preferred; a freight or logistics industry background is a plus.

  • Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms.

  • Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities.

    • The Perks of Working With Us

  • Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and take part in learning opportunities through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the heart of downtown Chicago, IL!
  • Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
  • Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.

    • Skills

    Acceptance CriteriaAgileB2BConfluenceJiraLogisticsTechnical SpecificationsUser Stories

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