Business Analyst, IT Business Process

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's IT Business Process department is looking for a Senior Business Analyst to join its team! Actively and autonomously contribute to the analysis, modelling, and improvement of business processes by participating in workshops with functional areas, documenting as-is and to-be processes, and proposing enhancements aligned with the organisation’s global process model and architecture.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

Cultivate the humanistic approach.

Empower your entrepreneurial spirit

Cherish the diversity of people, mind, and experience

Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

Your role as a Senior Business Analyst will involve:

• Plan and facilitate process discovery workshops with functional areas.

• Analyse and document business processes at different levels (L1–L3/L4).

• Model processes in accordance with the organisation’s defined standards and frameworks.

• Identify inefficiencies, overlaps, operational risks, and opportunities for improvement.

• Propose improvement scenarios and to-be processes validated with business owners.

• Clearly define roles, responsibilities, inputs, outputs, and data objects associated with processes.

• Collaborate with other IT profiles (architecture, business partners, development teams, etc.) and functional leads to ensure model consistency.

• Maintain up-to-date process documentation, ensuring quality and consistency.

Scope and Autonomy

• Escalates decisions relating to structural design or cross-functional impact.

• Applies methodological and quality criteria without the need for constant supervision.

Knowledge and Experience

• Practical experience in business process analysis and modelling.

• Strong understanding of BPMN concepts and an end-to-end approach.

• Experience with process notations (BPMN or equivalent) and modelling tools (Symbio, ARIS, Adonis, etc.).

• Experience collaborating with areas such as HR, Finance, Operations, or similar functions.

• Knowledge of database modelling would be an advantage.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s degree.
• English level B2+ (upper-intermediate).
• +6 years of experience in similar roles
• Analytical and structured thinking.

• Ability to facilitate complex discussions and align diverse stakeholders.

• Clear communication skills, both verbal and written.

• Continuous improvement and a standardisation mindset.

• Ability to work with ambiguity and translate dispersed information into clear models.

• Collaborative and pragmatic approach.

Unleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University. At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.