Business Analyst - Microsoft 365 & IP Telephony

We’re seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and ** hybrid IP telephony** environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in ** safety‑critical power plant environments **.

This work contributes directly to SaskPower’s mission of reliable and affordable power and aligns with our values of ** safety, openness, collaboration, and accountability **.

What you’ll do (Key Responsibilities)

• Lead M365 lifecycle & configuration across key apps; establish and maintain ** governance policies** and standards.
• Design and recommend Microsoft Teams policies (custom policies, channel structures, permissions) that scale enterprise‑wide.
• Develop Conditional Access user stories/use cases, test scenarios, and provide results/feedback to stakeholders.
• Support user adoption and business operations in a hybrid IP telephony environment (e.g.,** SmartTAP** recording,** Cisco Jabber , Cisco Contact Centre , room devices from Cisco, Lenovo, Logitech **).
• Provide business support and analysis for IP telephony in ** power plant** settings, ensuring high availability and compliance with ** safety‑critical** communication protocols.
• Contribute to the design/oversight of call group configurations and ** emergency call routing** aligned with control‑room requirements and plant safety procedures.
• Partner with IT and vendors to configure/maintain Cisco Contact Centre solutions (routing logic, skill groups, queue management).
• Participate in SmartTAP rollout and vendor evaluation, ensuring compliance with call recording policies and regulations.
• Serve as a liaison between technical teams and business users for M365 feature enablement and change adoption.

Core Deliverables

• **Requirements documentation **(detailed business and technical requirements for network/collab/telephony initiatives).
• Solution designs & specifications in collaboration with Solution Architects and adjacent technical teams.

What you’ll bring (Qualifications)

Education & Clearance

• Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs.

Must‑have Experience

Skill

Years of Experience

Level of Experience

**Details / Examples

(please explain your proficiency, provide technical details and/or examples)**

Managing Microsoft 365 configuration and lifecycle; drafting and maintaining ** M365 governance **.

Designing Teams policies, channel structures, and permissions.

Building Conditional Access user stories/use cases and executing ** test scenarios **.

Supporting business operations and user adoption across hybrid IP telephony (** SmartTAP, Cisco Jabber, Cisco Contact Centre , room devices from Cisco/Lenovo/Logitech **).

Business analysis for IP telephony in industrial/plant environments with strict safety and reliability demands.

Cross‑functional troubleshooting & optimization of IP phone configurations at scale, balancing ** performance, user needs, and regulatory compliance **.

Nice to have

Hands‑on with call recording compliance and ** emergency call routing** in control‑room contexts.

Experience implementing or tuning **Cisco Contact Centre **(skill groups, queues).

Certifications:**Microsoft 365 , Teams (e.g., Administrator Associate), Cisco Collaboration/Voice , ITIL **(industry‑standard assets for this scope).