Business Development Director (Regional)

The Director of Business Development is responsible for driving new customers and business growth for Serán’s customer accounts. This position will develop business relationships with respective client organizations and serve as lead point of contact for all client matters. The successful candidate will have a fundamental understanding of drug development and drug product technologies and services. The role requires building relationships with clients and ability to anticipate client needs, align solutions with needs for current and future proposals/business development, ensure deadlines are met for active on-going projects and proposals, and help customers realize success relative to collaborations with Serán both current and in the future.

This role will join a highly skilled Business Development team that is strategically located throughout North America. The chosen candidate will focus on new client relationships within regions with growth opportunity to enhance customer service support while strengthening existing business relationships. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to Bend, Oregon as needed.

Duties and Responsibilities

Generate new leads and opportunities leveraging Serán’s and the incumbents network

Build solid, trusting, and measurable relationships with clients and companies while developing a complete understanding of client needs

Participate in client visits, regional and national trade shows, and conferences as required

Manage both Serán’s existing pipeline and new business opportunities

Manage communications between customer and internal teams and assist with management of team activities assigned to each of your customers

Work with various internal stakeholders (e.g., Executive, Tech Ops, Project Mgmt, etc.) to build client relationships and improve customer results

Contribute to the development of proposals and presentations for new business development materials

Adeptly present Serán’s capabilities and value proposition to new clients

Negotiate agreements as part of a team with BD, corporate, and legal leadership, including CDAs, MSAs, and commercial supply agreements

Resolve client issues, complaints and anticipate key account improvements by way of project management guidance and outreach

Identify market trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets

Participate in site management team and planning meetings, including setting objectives and strategies as well as take accountability for implementation and results

Support the broader BD team in developing new service offerings and analyzing market trends

Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Responsibilities may increase in scope to align with company initiatives

Additional related duties as assigned

Required Skills and Abilities

Excellent verbal and written communication skills

Excellent interpersonal, business, and customer service skills

Excellent organizational skills and attention to detail

Excellent negotiation skills, with ability follow-through on customer contracts/management

Excellent time management skills with a proven ability to meet deadlines

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Proficient with CRM, Office and other related software

Education and Experience

Minimum requirement of a Bachelor’s degree in a related scientific discipline

5+ years of experience in pharmaceutical industry

2+ years of experience in a client-facing capacity is ideal but additional training can be provided

Track record of technical leadership, including technical conference and client presentations

Physical and Travel Requirements

Approximately 25% travel required, and at times > 50% may be required

Travel will be domestic, with potential for international travel

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift to 15 pounds at a time