Business Operations Associate (B2B SaaS - Hybrid)

About Momos

Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide.

About the role

We're looking for a Business Operations Associate to support cross-functional projects, drive operational improvements, and turn data into clear recommendations for leadership. This role sits close to decision-making and works across teams to keep initiatives on track.

Responsibilities

• Support end-to-end execution of cross-functional business operations projects, from scoping through delivery
• Conduct data analysis to evaluate performance, identify trends, and surface actionable insights
• Prepare structured reports, briefs, and presentations for leadership review
• Coordinate with stakeholders across departments to align on priorities, timelines, and deliverables
• Identify inefficiencies in existing processes and propose practical improvements
• Track project milestones and flag risks or blockers proactively
• Take ownership of ad hoc strategic and operational initiatives as they arise
• Maintain documentation of processes, decisions, and project outcomes

Requirements

• Bachelor's degree in Business, Economics, Finance, or a related field
• 2–3 years of professional experience, ideally in consulting, finance, or a business analyst/operations role
• Strong analytical and critical thinking skills, with the ability to structure ambiguous problems
• Excellent written and verbal communication skills in English
• Advanced proficiency in Excel and PowerPoint
• Working knowledge of at least one BA/analytics tool beyond Excel — SQL, Power BI, Tableau, or Google Data Studio
• Track record of managing multiple projects or stakeholders simultaneously
• Comfortable working independently and adapting quickly to new domains

Nice to have

• Prior experience at a consulting firm, financial institution, or fast-growing startup
• Salesforce or other CRM familiarity
• Familiarity with process/workflow tools such as Jira, Confluence, Visio, or Miro
• Exposure to F&B, tech, or multi-location retail/franchise business models

Benefits

Why Join Momos?

• Mission-driven, fast-paced, entrepreneurial environment
• Collaborative, flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices worldwide, with global travel medical coverage
• Cross-cultural team bonding and networking

Equal Opportunity

Momos is an equal-opportunity workplace that embraces diversity and different cultures. We started as an international company and know that building an organization with diverse experiences, perspectives, and opinions allows our team to grow and excel.

Love Food? Join our Team!