Business Process Analyst I

Pay Range: $26.57 - $33.21/hr.

Job Posting Closing on: Thursday, October 1, 2026 📅

Workdays & Hours: Monday – Friday 8 am – 5 pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Business Process Analyst I job is available with the City of Fort Worth Municipal Court – Clerk of Court division. This position serves as a frontline business process and systems support analyst for Municipal Court Services. The Business Process Analyst provides daily operational support to Court staff and serves as an initial point of contact for issues involving departmental systems, business processes, procedures, workflows, and user training. The Business Process Analyst I analyzes operational and system-related issues to identify symptoms and potential root causes, determine the appropriate course of action, and resolve or escalate issues as necessary. The position will assist with documenting and improving business processes, testing and implementing system or process changes, and providing systems and procedural training to Court staff. The Business Process Analyst I will work collaboratively with Court staff, other analysts, Information Technology Solutions (ITS), vendors, and other City departments to support consistent, efficient, and reliable Court operations.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Management Information Systems or related field
• Valid Texas Driver’s License

Preferred Qualifications:

• Experience troubleshooting and supporting business applications, end-user systems, and desktop hardware
• Experience testing software applications, system enhancements, or business processes, including documenting test results and identified issues
• Experience developing and delivering end-user training for business applications, systems, or operational processes

The Business Process Analyst I job responsibilities include:

• Provides daily operational, process, and system support to Municipal Court employees using departmental applications, systems, workflows, and established business procedures
• Serves as an initial point of contact for operational and system-related issues; gathers relevant information, evaluates business impact, performs initial troubleshooting, and determines the appropriate resolution or escalation
• Resolves operational and system issues within assigned responsibilities and coordinates escalation of more complex issues to the direct supervisor, Customer Solutions Analyst, Information Technology Solutions (ITS), or applicable vendor as directed. Tracks assigned issues through resolution and communicates status as appropriate
• Provides systems, process, and procedural training to Municipal Court employees, including new employee training, refresher training, and training associated with new systems, enhancements, or procedural changes. Training includes case management system micro-training and desktop hardware use and proficiency. Develops and maintains user guides, quick-reference materials, procedures, and other training and support resources
• Participates in system, application, and business-process testing, including developing or executing test scenarios, documenting results and defects, validating corrections, and supporting user acceptance testing
• Maintains departmental technology resources, including asset inventory and tracking, equipment deployment, and first-level troubleshooting of PCs, laptops, printers, and related equipment. Assists with maintaining departmental SharePoint sites, internal distribution and communication groups, and updates to the Municipal Court public webpage
• Assists with creating and maintaining content for the Court's digital display systems, event notices, and informational content displayed in Court facilities using approved design and content tools
• Supports departmental outreach and offsite operations, including equipment setup, configuration, and on-site technical support for Court in the Community, True Worth, and similar Court programs and events
• Performs other related duties as required

Physical Demands

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth. 🌟