Posted 23 days ago
Call Center Manager
Greenville, South CarolinaOn-siteFull-time
AI Summary
Manages and coaches a call center team in a fast-paced financial services environment, driving performance, quality, and operational improvements through data analysis and employee development.
About this role
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
Who We're Looking For
We're looking for a hands on leader who thrives in a fast-paced, performance-driven environment. The ideal candidate is someone who enjoys coaching employees, analyzing data, driving operational improvements, and holding teams accountable while maintaining a positive culture.
You may be a great fit if you:
- Have experience leading call center, collections, customer service, operations, or financial services teams
- Are comfortable reviewing metrics, reports, and call activity to identify performance opportunities
- Enjoy coaching employees and developing top performers
- Can effectively manage accountability, performance conversations, and employee development
- Think critically, solve problems quickly, and make sound business decisions
- Have a continuous improvement mindset and enjoy identifying ways to improve workflows, processes, and customer experiences
- Are highly organized and able to balance competing priorities in a fast-paced environment
What You'll Do
What You'll Bring
Best Fit
This role is ideal for a leader who enjoys developing people, using data to drive decisions, improving processes, and creating accountability. The strongest candidates have experience leading frontline operations teams in collections, lending, financial services, or high-volume customer contact environments and have a proven track record of improving team performance while delivering exceptional customer experiences.
Skills
Attendance ManagementAuto FinanceCall Center OperationsCollectionsComplianceConsumer LendingCustomer ServiceData AnalysisFinancial ServicesMicrosoft OfficeOperational MetricsPerformance ManagementSchedulingWorkflow Improvement
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