Service Desk Manager

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

oCompetitive base pay and performance bonuses, dependent on role

oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o401K with employer match and 100% immediate vesting

oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life

oPaid Volunteer Time Off (VTO) Annually

oTuition Reimbursement

oParental Leave

oBusiness casual work environment

A minimum of a bachelor’s degree is required.

Minimum of 4 (four) years’ experience in a related IT field required.

Microsoft Technology Associate or CompTIA A+ certification preferred.

Working knowledge of networking protocols required.

Working knowledge of hardware, software, network, OS interaction required.

Experience with Microsoft 365 required.

Ability to work well both independently and in a team environment.

Skilled in providing customer service to technical and non-technical customers.

Strong verbal and written communication skills.

Ability to handle sensitive and confidential materials in a professional manner.

Capacity to quickly learn and adapt to rapid changes in the technical environment.

Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness.

Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.

Commitment to exemplifying the organizational core values and key competencies.

Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff.

Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities.

Demonstrated ability to establish and enhance processes to improve business results.

Ability to think strategically and deliver tactically.