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Kids Dental Brands

Posted 4 days ago

Open

Call Center Representative

El PasoRemoteFull-time

AI Summary

Handles inbound and outbound calls for pediatric and orthodontic dental offices, confirming appointments, verifying insurance, registering patients, and maintaining accurate, confidential records while providing courteous customer service.

About this role

Kids Dental Brands | El Paso, TX
Great Opportunity to Work From Home! Applicants must reside in El Paso, TX
$12.25/hour + Monthly Bonus Potential up to $200

The Opportunity
Are you bilingual (English/Spanish), dependable, and looking for a career opportunity where you can make a difference every day? Do you enjoy helping people and providing great customer service?
Kids Dental Brands is looking for a motivated Call Center Representative to join our growing team! This is a full-time remote position for candidates located in El Paso, TX who are ready to build their customer service skills while supporting families and dental offices across the states we serve.

Why Join Us?

  • Work from the comfort of your home
  • No nights or weekends required at this time
  • Monthly bonus opportunities - earn up to an additional $200/month
  • Internet allowance up to $60/month for work expenses
  • Opportunity to grow your career with a supportive team
  • Health coverage, 401(K) retirement plan, PTO, paid holidays, and wellness days to support your health, financial well-being, and work-life balance

    • Summary of Essential Job Functions:

  • Assist our pediatric and/or orthodontic dental offices
  • Handle inbound and outbound phone calls
  • Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations
  • Verify insurance eligibility
  • Register new patients
  • Collect and update patient information in the dental office’s database, ensuring accuracy and confidentiality
  • Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment

    • Qualifications

  • Applicants must reside in El Paso, TX
  • Applicants must be bilingual (English/Spanish)
  • 1+ year of customer service experience preferred
  • Reliable, dependable, and self-motivated
  • Coachable and willing to learn
  • Comfortable working remotely and using technology

    • Skills

    Appointment SchedulingBilingual English/SpanishCustomer ServiceDatabase ManagementData EntryInsurance VerificationPhone SupportRemote Work Tools

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