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Spear Physical and Occupational Therapy

Posted 20 days ago

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Care Coordinator- 70 Pine

New York, New YorkOn-site

AI Summary

Spear Physical and Occupational Therapy is hiring a Care Coordinator for its 70 Pine St Financial District clinic. The role manages patient flow, handles phone and email inquiries within set timeframes, guides patients through out-of-network processes, and delivers 5-star customer service in a collaborative clinic environment.

About this role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join our team at our 70 Pine St clinic in the Financial District.
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.
Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need

Qualifications

  • Previous customer service experience.
  • Someone who is hospitable, welcoming, and team-orientated.
  • Strong communication skills and ability to multi-task.
  • A strong attention to detail and willingness to grow.
  • BA.BS degree preferred, not required.

    • What We Offer

  • We know that exceptional patient service can only be achieved when our team is well cared for.
  • We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
  •  One Medical paid membership. Learn more at onemedical.com/business
  • Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
  • Medical, Dental, Vision Benefits, Commuter FSA Plan.
  • 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
  • Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health 
  • Commuter FSA Plans – pretax savings plans for travel to & from work
  • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
  • Company Events - Annual Summer Picnic and Holiday Awards Celebration 

    • Physical Requirements

  • Manual dexterity to manipulate office equipment and make written notations.
  • Ability to use computer keyboard 90% of each workday.
  • Hearing acuity to communicate over the telephone.
  • Visual acuity to read information on computer screen.
  • The ability to sit, stand, walk for extended periods of time
  • Occasionally lift 10 pounds floor to waist

    • Skills

    Appointment SchedulingComputer KeyboardCustomer ServiceEmail SupportManual DexterityMulti-taskingOffice EquipmentPhone Support

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