Care Manager Supervisor

As a Care Manager Supervisor, you will be responsible for supervising program staff. You will provide technical guidance and training to staff related to the contract/program operations. Care management services include: person-centered care planning, transitions of care, residential supports, behavioral health management, case/disease/disability management and quality improvement activities. You will be responsible for monitoring compliance in accordance with client and contract deliverables as well as service/accreditation requirements as applicable.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

Supervises day to day operation of staff to ensure compliance with program protocols, state requirements and URAC accreditation standards as applicable

Ensures the operations of the contract/program are completed in a timely and satisfactory manner

Selects, develops, and manages employees to achieve individual, team, and organizational success

Ensures employee accountability through routine observation, performance measurement, and performance feedback

Fulfills Telligen’s Management Philosophy that "Managers coach, engage, and support our people to achieve results"

Performs audits or quality monitoring of staff to provide feedback on strengths and opportunities for improvement

Develops training protocols for staff and patient education tools to be used for orientation and on-going education, which addresses operating protocols, URAC accreditation and/or state requirements as applicable and workflow processes

Stays abreast of health care trends and changes

Master’s degree in a Human Service, Social Science or health field and has a minimum of two years’ experience in case management, at least one year of which shall be related to the elderly and disabled populations, or bachelor’s degree in a Human Service, Social Science, or health field with a minimum of five years’ experience in Case Management, at least one year of which shall be related to the elderly and disabled populations

Licensed in Illinois as an RN, OT, LCSW, LCPC, or LMFT

3-5 years clinical experience required

Minimum of 5 years’ experience in leadership role or has demonstrated leadership capabilities

Experience in working with individuals with developmental disabilities, serious mental illness, and complex medical needs

Position requires valid driver's license

Care management experience preferred

Bilingual in English and Spanish a plus