Posted 2 months ago

Career Support Senior Manager (BGC Taguig) | Onsite

TaguigOn-siteFull-time

AI Summary

Leads a contact center team by coaching, setting KPIs, and conducting performance reviews; drives engagement, hiring, and process improvements; manages schedules, escalations, and client relationships.

About this role

Working Setup:

100% Onsite (BGC Taguig)

Work Hours:

11PM to 8AM

Responsibilities:

Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they’re met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.

Requirements:

Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years)
Excellent English communication
At least 8 years experience in contact center/customer care
At least 2 years tenure in Supervisory role
At least years of experience in operations, customer support, or related fields, with senior leadership experience.
Strong experience in account management or as a Client Services Manager is required.
US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
Deep expertise in process improvement and operational transformation.