Posted 1 month ago

Chat Support Executive

LahoreOn-siteFull-time

AI Summary

A Customer Support Executive responds to customer queries via email and chat, helps users with product features, logs technical issues in internal systems, shares feedback with product and sales teams, follows up on resolutions, and assists in training junior support staff.

About this role

Job Responsibilities:

* Respond to customer queries in a timely and accurate way, via email or chat
* Identify customer needs and help customers use specific features
* Update our internal databases with information about technical issues and useful discussions with customers
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
* Gather customer feedback and share with our Product, Sales or Marketing teams
* Assist in training junior Customer Support Representatives

Job Requirements:

* Experience as a Customer Support Specialist or similar CS role
* Experience using help desk software and remote support tools
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling tough cases
* Familiarity with our industry is a plus

*Location: Lahore