#BEcomeMAXX

You have a keen eye for risks and a strong passion for negotiation. You take ownership of complaint and claims management, review and handle damage cases, and actively work toward fair solutions—whether with customers, suppliers, or internal stakeholders. If you have experience in contract law, enjoy working in a team, and thrive in a dynamic environment like IronMaxx, we’d love to have you join our team!

Ready to perform? Your tasks with MAXXimum focus

Claims Investigation & Defense

• Receive, log, and prioritize incoming claims from retail chains, e-commerce partners, and food discounters.
• Investigate each claim end-to-end: trace delivery notes, match against invoices, cross-check ERP records, warehouse outbound logs, and carrier documentation.
• Build a clear, evidence-based storyline for each claim-either to challenge and reject it, or to acknowledge partial liability with controlled exposure.
• Draft professional, factual response letters to clients defending IronMaxx's position, citing documentation and agreed contractual terms.
• Maintain a structured claims register with status, amounts, deadlines, and expected outcomes.

• Work closely with the AR team to identify claims that are blocking invoice payments or creating unauthorized deductions.
• Prioritize claim resolution based on financial exposure and urgency-unfreeze tied cash as efficiently as possible.
• Track credit notes issued vs. challenged; ensure disputed amounts are not written off without proper escalation and approval.
• Provide regular reporting on open claims balance, aging, expected resolutions, and cash impact to the CFO.

• Where root cause is identified on the supplier or contract manufacturer side (e.g., incorrect labelling, short-dated goods, pallet count errors), initiate and manage reverse claims.
• Quantify damages including direct cost, lost revenue, and contractual/reputational impact.
• Negotiate and document settlements with suppliers.

• Daily coordination across: AR team, Sales, Supply Chain & Purchasing, Warehouse, IT/ERP, and the CFO.
• Act as the central internal point of contact for all claims-related queries across the group.
• Support month-end close with accurate claims provisions and accruals.

• Identify recurring claim patterns; flag systemic issues to supply chain, warehouse, or procurement for elimination.
• Develop and maintain internal SOPs for claims handling, documentation standards, and escalation paths.
• Reduce claims volume over time by driving root-cause resolution across the business.

Your skillset - as strong as our protein

• 3–6+ years of experience in claims management, AR, commercial operations, or a closely related field in FMCG, food, retail, or logistics.
• Proven track record of successfully defending or negotiating commercial claims with major retail or wholesale partners
• Background in supply chain, logistics, or warehouse operations.
• Strong understanding of the full order-to-cash cycle: purchase orders, delivery notes, invoices, credit notes, overdue management.
• Structured, analytical mindset with the ability to build and present a clear evidence-based case.
• High personal standards, professional presentation, and calm under pressure.
• Direct experience with claims processes at major food retail chains or e-commerce platforms (discounters, drugstores, online marketplaces).
• Experience quantifying reputational or lost-revenue damages in supplier disputes.
• User knowledge in SAP
• Fluent German and English-spoken and written-at full professional proficiency.