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Posted 3 months ago

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Claims Adjuster II

Work From HomeRemoteFull-time

AI Summary

A Claims Adjuster II processes inbound claim contacts from dealers, repair facilities, and agents, handling queue cases, vendor correspondence, and occasional estimation or cost-comparison tasks.

About this role

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

At this time a Claims Adjuster II is needed to process inbound claim contacts from dealers, repair facilities, sales agents, contract holders, etc. via applicable channels.
The Claims Adjuster II position offers a work from home/remote opportunity, unless commuting to a Protective office location that is within reasonable commuting distance.
Schedule: Monday - Friday, 10:30am - 7:00pm CST or equivalent if outside CST time zone.

Functions and Responsibilities:

  • 80% of time: Process queue contacts from the claims queues, email and or chat channels from dealers, repair facilities, sales/agents as well as internal and external customers.
  • 10% of time: Process various requests from managers and lead adjuster. Correspond with various vendors throughout the claim adjudication process as needed.
  • 10% of time: Other duties as assigned, delegated by management. Examples include; assisting in claim estimation or cost comparison utilizing vendors.

    • Basic Requirements:

    • Working knowledge of service contract, insurance or automotive industry
    • Proficiency working within a claims or automotive type setting
    • Excellent verbal and written communication skills and comfortable communicating with various stakeholders, both internal and external

    Required Expereince:

    • 1-2 years of experience working within a fast-paced automotive, insurance or claims environment
    • Some automotive experience, working within a service department as a technician, service writer, or warranty administrator

    Required Education:

  • High school diploma or equivalent required
  • Automotive training or experience preferred
  • Some college preferred
  • Similar work experience in lieu of education acceptable
  • Mechanical certifications (ASE) a plus

    • Skills

    ASE CertificationAutomotiveChatClaims ProcessingCRMEmailInsuranceMS OfficeService Contract

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