Client and delivery manager

Are you a smart, driven, problem-solver, who is passionate about using data to efficiently support businesses?

As a leader in data, analytics and AI for 30 years, Datamine is seeking someone to join our customer service team to support delivery of projects and solutions to our clients. Within this exciting role you will manage projects, engage with clients, and identify opportunities to further add value to clients.

At Datamine, we aim to give people power through the ethical use of technology, to make decisions that transform their work, lives, and communities for the better. We collaborate closely with our clients to leverage insights and provide organisations with proven, repeatable success in this area. We thrive on making a difference – and we’re looking for someone who brings the same passion.

About the role

You will be a part of Datamine’s Delivery and Implementation team (we call them Owls) ensuring the smooth running of data, analytics, and AI projects, and that they add ongoing value to our clients. This involves collaborating with both internal teams and clients to clarify project requirements and ultimately translating technical outputs to present a compelling story. You take a proactive approach to solution implementation and can create meaningful professional relationships with our clients.

A week in the life of a Client and Delivery might involve:

• Clarifying project deliverables with clients and internal teams
• Proactively engaging with a client to manage the account and follow up on new opportunities to help them with problems
• Consulting with a client on a problem they are facing
• Running a planning meeting with the technical team
• Attending Client Work in Progress meetings
• Taking a sales proposal and turning it into a detailed specification
• Translating technical outputs into business insights that wow the client
• Managing the progress of your current projects and programmes of work
• Participating in your weekly team meeting and sharing any findings from recent projects
• Updating core project management systems and reporting project progress to the wider team

You would fit right in at Datamine if you have:

• 5 years of commercial experience, preferably in a consulting environment
• Experience managing projects and or coordinating programmes of work
• A tertiary degree (likely in Business/Commerce, but possibly in business analytics)
• Experience in B2B delivery roles, customer success, account management, or project coordination roles
• Solid skills in Microsoft suite
• A desire to be part of a collaborative team that puts overall business success ahead of individual achievements
• Business insights/commercial acumen that you can apply across industries
• The ability to translate technical to non-technical speak (exposure to data/analytics beneficial)
• Strong time management skills that enable you to bring in a project on budget and on time
• High written and verbal communication skills
• The ability to juggle priorities, making it look easy
• Know how to talk to people, both of the technical and non-technical variety (be personable)
• The ability to bring clarity and problem solve
• A desire to continue learning and share your learnings with others
• A collaborative approach to your projects and team

What Datamine Offers

• A supportive work environment where your contributions are valued
• An opportunity to work with a diverse and talented team
• The opportunity to learn from and work alongside experts in their field
• A values-driven organisation
• Stretch progress, the potential to grow your skills and the role at your pace
• An environment that will allow you to be you and to thrive
• A place that celebrates ours wins and is on the path of continual learning
• A business that believes in accountability not hierarchy

Oh, and did we mention we have a chef and a café, so lunch and coffee are on us, as is parking. It’s always worth reading to the end of the ad!

How to Apply

To apply for the position, please submit your resume, and a cover letter highlighting your interest in Datamine and relevant experience (and yes, we read them all), so if you don’t provide them, we can’t proceed, and we really want to meet you.