Client Executive

Are you just as comfortable picking up the phone to speak to clients as you are in CRM databases? Then we have the perfect role for you! We’re on the lookout for motivated, business savvy candidate to join our team.

We’re hiring a Client Executive to join the Client Services team at Datamine, someone who can maximise the velocity of sales opportunities and keep our sales processes running smoothly. In this role you will be the first point of contact for clients looking to employ our data, analytics and AI solutions so we need someone who’s approachable, intelligent and builds relationships easily.

If you’re looking to flex your rapport muscles and drive success and revenue at our company, apply today!

At Datamine, we aim to give people power through the ethical use of technology, to make decisions that transform their work, lives, and communities for the better. We collaborate closely with our clients to leverage insights and provide organisations with proven, repeatable success in this area. We thrive on making a difference – and we’re looking for someone who brings the same passion.

About the role

In this role you will collaborate with Marketing and Sales teams to turn leads into business opportunities. You’ll need to be able to engage with the client and understand their pain points so that when you hand over to our consultants, they’ll be able to build on the foundation you established. This process will be owned by you, so we need someone comfortable in relationship building and documentation in our HubSpot CRM.

A day in the life of a Client Executive might involve

• Converting leads into opportunities by picking up the phone or sending an email
• Researching clients to understand their role and responsibilities to decide on best methods of approach
• Coming up with creative approaches to get the attention of a lead, and increase their interest in Datamine
• Maintaining our CRM (HubSpot), ensuring sales interactions are up-to-date and accurately recorded. Track sales activities, monitor leads and set up next actions
• Coordination with different teams and roles to ensure seamless execution of sales activities
• General administrative support to the Sales team, calendar management and meeting scheduling
• Generating regular sales reports, using them to provide insight and drive improvements
• Reflecting on recent client interactions to understand what is moving the needle

You would fit right in at Datamine if you have

• Proven experience as a Sales Coordinator or in a similar sales support role
• Bachelor's degree or similar
• Experience picking up the phone and engaging with professional B2B customers
• Strong organisational skills with the ability to multitask and prioritise effectively
• Excellent communication and interpersonal skills, both written and verbal
• Proficient in MS Office Suite and CRM software
• Detail-oriented with a focus on accuracy in data management
• A proactive and resourceful attitude, always seeking ways to improve processes
• Ability to work independently and as part of a team, fostering a collaborative environment.

What Datamine Offers

• A supportive work environment where your contributions are valued
• An opportunity to work with a diverse and talented team
• The opportunity to learn from and work alongside experts in their field
• A values-driven organisation
• Stretch progress, the potential to grow your skills and the role at your pace
• An environment that will allow you to be you and to thrive
• A place that celebrates ours wins and is on the path of continual learning
• A business that believes in accountability not hierarchy

Oh, and did we mention we have a chef and a café, so lunch and coffee are on us, as is parking. It’s always worth reading to the end of the ad!

How to Apply

To apply for the position, please submit your resume, and a cover letter highlighting your interest in Datamine and relevant experience (and yes, we read them all), so if you don’t provide them, we can’t proceed, and we really want to meet you.