Posted Today
Client Operations Supervisor (Regional Center Relations)
AI Summary
Supervises the Regional Center Relations team, managing coordinators and specialists who secure reauthorizations, resolve authorization discrepancies, and recover funds owed by government payors.
About this role
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Supervisor, Client Operations oversees the daily execution of the Regional Center (RC) Relations team, which is responsible for securing reauthorizations before they expire, resolving authorization discrepancies with Regional Centers, and recovering funds owed. This role leads a team of coordinators and specialists, translating the broader Client Operations strategy into consistent daily execution. The Supervisor manages team priorities and performance, serves as the first point of escalation for complex Regional Center cases, and ensures established service levels, accuracy, and productivity standards are met.
Primary Responsibilities
- Supervise a team of coordinators and specialists, assigning caseloads, setting priorities, monitoring throughput, and ensuring established service levels and deadlines are met.
- Serve as the first point of escalation for complex Regional Center cases, including authorization disputes, stalled reauthorizations, discrepancies, and funds recovery issues.
- Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding support.
- Maintain operational reporting and dashboards for reauthorization capture, renewal timelines, discrepancy resolution, and funds recovery, using data to identify risks and direct team priorities.
- Execute and continuously improve team workflows, SOPs, escalation paths, and quality standards in partnership with the Sr. Manager.
This is a hybrid position, coming into the El Segundo office up to 3x per week.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- 3+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch or field operations, or a related field.
- 2+ years of direct supervisory experience, including assigning work, coaching employees, and managing performance.
- Bachelor’s degree or equivalent practical experience.
- Experience working with Regional Centers, government payors, or managed care organizations preferred.
- Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution preferred.
Skills
- Team leadership, coaching, and performance management
- Operational organization, pipeline management, and SLA tracking
- Relationship management and escalation resolution
- Reporting, reconciliation, and data analysis
- Salesforce or similar CRM systems and strong Excel skills
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
Skills
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