Client Service Associate

On behalf of our client, a well-established company in the Information Services industry, we are looking to recruit a Client Service Associate.

Responsibilities:

• Reviews client project briefs to understand knowledge gaps and defines expert search criteria
• Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts
• Sources and reaches out to potential experts via phone, LinkedIn, and email
• Screens experts critically, ensuring their experience and knowledge is aligned with client needs
• Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance
• Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication
• Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps
• Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs
• Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs
• Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates
• Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate

Requirements

• BSc in any field with a strong academic record
• MSc in any filed will be considered as an asset
• 0–3 years of professional experience in customer service/support roles
• Excellent knowledge of MS Office Suite
• Excellent command of the English language, both written and oral
• Fluency in an additional language is a strong plus
• Strong interest in the business world, shown through studies, internships, or projects
• Ability to think critically and quickly in fast-paced environments
• Natural aptitude for negotiation and sales, with a client-first mindset
• Commitment to delivering exceptional client service and value
• Excellent communication skills and ability to collaborate effectively
• Strong time and project management skills under tight deadlines
• High level of result orientation and ownership, with excellent prioritization skills