Posted Today
Client Service Representative
New BraunfelsOn-siteFull-time
AI Summary
Provides friendly customer care to veterinary clients and patients, handling appointments, payments, prescriptions, and data entry.
About this role
We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.
Key Responsibilities
- Provide friendly, quality customer care to patients and clients
- Process invoices payments
- Answer phones, schedule appointments, and obtain all necessary medical history
- Determine the status of the patient’s immunizations and tests
- Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
- Accurately input data into computer software
- This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
Skills, Knowledge & Expertise
- High school diploma
- Weekend availability as needed
- Must be able to lift 30-50 pounds
- Client service experience, preferred
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Skills
Computer SoftwareData EntryImmunization Status DeterminationInvoice ProcessingMedical History IntakeOver-the-counter Product DispensingPhone SchedulingPrescription Filling
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