Client Service Representative
AI Summary
A full-time Client Service Representative at Vetncare in San Francisco serves as the first point of contact for clients, scheduling appointments, educating on preventive care, coordinating patient flow, supporting billing, and collaborating with clinical staff to ensure smooth clinic operations.
About this role
馃惥 What You'll Do
- Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
- Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
- Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records
- Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
- Support billing, invoicing, and payment processing while answering client questions about services and fees
- Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment
馃惥 Our Facilities
- Primary Care
- Emergency
- Surgical Suite
- Dental Suite
- Diagnostics
- Specialized Equipment
馃惥 Benefits
- Shared impact bonus resulting from hospital profitability 馃捀
- 50% discounts on care for all teammate pets *exclusions apply + free clinical exams馃惥
- Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
- 401(k) with 100% company match up to 4%
- Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
- Employer-paid life and AD&D insurance to protect what matters most
- Short-term and long-term disability coverage to protect your income if life throws you a curveball.
- Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
- Company provided access to Calm app and Talkspace therapy services
- Paid time off, sick leave, and paid holidays to support your work-life balance
- Consistent growth opportunities to advance your career
- Annual engagement surveys so your voice shapes our workplace culture and policies
- Annual event to celebrate and recognize our wonderful teams 馃帀
Ready to grow your skills in a welcoming, upbeat hospital?
Apply today and become a part of the Presidio Way Pet Hospital family!
Client Service Representative (CSR)
Presidio Way Pet Hospital | San Francisco, CA
Full-time | Primary Care
Love animals? Love helping people and being the friendly face of a team that genuinely enjoys what they do? We鈥檇 love to meet you!
Do you thrive on supporting pet owners and ensuring their experience at the veterinary clinic is smooth and positive? Join our dedicated team as a Client Service Representative (CSR), where your communication skills, organization, and enthusiasm will make a lasting difference for pets and their families. We鈥檙e looking for someone with heart, professionalism, and a drive to shine in a role where you can truly impact the client experience.
Schedule
- Weekly rotation: 8am-6pm
- Monday, Tuesday, Wednesday, Thursday
- Monday, Tuesday, Wednesday, Saturday
