Posted 11 days ago

Client Service Specialist ready to secure our digital future | SEB, Vilnius

VilniusHybrid

AI Summary

Handles day-to-day client inquiries for digital banking products via email, calls, and meetings, resolving standard service issues and ensuring a positive client experience.

About this role

Do you want to positively impact on our customers and help them achieve their business goals? Apply today!

At SEB Global Services, we strongly aim to accelerate the pace towards a sustainable future. As a part of SEB Group, we are supporting SEB to become a leader in efficiency and innovation by providing world-class services for its global customers and business divisions. If you want to be part of a collaborative environment, build strong relationships, and be empowered to grow, we will be a good fit!

About the role:

As a Client Service Specialist, you will be an essential part of SEB’s support function, helping corporate clients effectively navigate and use our digital banking products effectively. Your primary focus will be to deliver timely, accurate, and customer-focused support by handling day-to-day inquiries via email, calls and meetings, resolving standard service issues, and ensuring a positive client experience across various communication channels.

You will work closely with internal teams to follow up on client requests, monitor open cases, and ensure service quality. In this role, attention to detail, clear communication, and a proactive approach to learning are key to success. You will also contribute to team collaboration by sharing knowledge, supporting colleagues, and actively participating in team routines and initiatives.

To thrive in this role, we believe you have:

1+ years of customer service experience - preferably in a corporate or technical support setting

Basic technical literacy - ability to understand and use digital banking systems, experience with ticketing tools, MS Office and ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.)

Customer-centric mindset with a passion for continuous improvement

Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams

Solid analytical and problem-solving skills - ability to investigate and resolve technical issues

Team-oriented attitude - open to collaboration, knowledge sharing, and supporting team goals

Great communication skills and fluency in English